Privacy Policy

PACIFIC Inc. (hereinafter referred to as "the Company") recognizes the protection of customers' personal information as an important responsibility in providing electrical equipment design and energy management services (HEMS/BEMS). We are committed to the appropriate handling and protection of personal information based on the following Privacy Policy.

1. Definition of Personal Information

In this policy, "personal information" refers to information about a living individual that can identify a specific person through name, address, phone number, email address, or other descriptions, or that contains personal identification codes.

2. Collection of Personal Information

The Company may collect personal information in the following cases:

• When contacting us through the inquiry form
• When requesting consultation or estimates for electrical equipment design and construction
• When consulting about HEMS/BEMS system implementation
• When using other services provided by the Company

3. Purpose of Use of Personal Information

The Company uses the collected personal information for the following purposes:

• Responding to inquiries and confirming consultation details
• Providing electrical equipment design and construction services
• Design, implementation, and maintenance of energy management systems
• Preparing estimates and fulfilling contracts
• Contacting for after-sales service and maintenance
• Compliance with legal requirements

4. Disclosure of Personal Information to Third Parties

The Company will not provide customers' personal information to third parties except in the following cases:

• When consent from the customer has been obtained
• When required by law
• When necessary to protect the life, body, or property of a person
• When necessary for public health improvement or the healthy development of children

5. Management of Personal Information

The Company keeps customers' personal information accurate and up-to-date, and implements necessary measures such as maintaining security systems, establishing management structures, and thorough employee training to prevent unauthorized access, loss, damage, alteration, or leakage of personal information. We implement security measures and strictly manage personal information.

6. Disclosure, Correction, and Deletion of Personal Information

Customers may request the disclosure, correction, or deletion of their personal information from the Company. If you wish to make such a request, please contact us using the information below. After verifying your identity, we will respond within a reasonable period.

7. Use of Cookies

Our website may use cookies to improve our services. If you do not wish to use cookies, you can disable them in your browser settings. However, some services may not function properly.

8. Changes to the Privacy Policy

The Company may change this policy in accordance with changes in laws or service content. The revised Privacy Policy will take effect from the time it is posted on this website.

9. Contact Information

For inquiries regarding this policy, please contact us at the following: